FAQ
Frequently Asked Questions (FAQs) | Gentlemen’s Resale
Looking for quick answers? Our FAQs cover everything from sizing and shipping to returns and customer service. Can’t find what you need? Contact us — we’re happy to help!
1. How do I choose the right size?
Use our size guide and measure chest (pit to pit), waist, hips, and inseam. Still unsure? Contact us for personalised sizing help.
2. How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. Track it online through Evri or your order confirmation link.
3. Can I cancel or change my order?
We process orders quickly, so contact us ASAP. We’ll do our best, but changes aren’t guaranteed after processing.
4. What if an item is out of stock?
Out-of-stock items are marked clearly. Check back later or browse our collection for similar styles — or contact us for suggestions.
5. Do you offer gift cards?
Not yet, but stay tuned! Gift cards are coming soon.
6. How do I return an item?
Check our Returns & Exchanges page for full details. Contact us to begin your return — items must be unused and returned within our stated period.
7. Can I exchange an item?
Exchanges follow our return policy. See our website for full details.
8. Do you ship internationally?
Currently, we only ship within the UK.
9. How can I contact customer support?
Use our Contact Us form or email us at gentlemens-resale@outlook.com.
10. What if my order arrives damaged or faulty?
We’re sorry! Email us with your order number and photos — we’ll fix it.
11. Do you run sales or discounts?
Yes! Subscribe to our newsletter or follow us on social media for the latest offers.
12. Can I use more than one discount code?
Only one code can be used per order. Need help choosing the best one? Get in touch!
13. How will I know if an item fits?
Check the product page for size details. Many items include specific measurements and fit notes.
14. Are product colours accurate?
We try to show true colours, but screens may vary. Contact us for more info if you’re unsure.
15. Can I change my shipping address after ordering?
Contact us immediately — if your order hasn’t shipped, we’ll try to update it. Once dispatched, changes aren’t possible.
Still Have Questions?
We’re here to help! Contact our friendly support team for fast assistance with sizing, orders, or anything else.
