Refunds & Returns

Hassle-Free Returns & Refunds | Gentlemens Resale

At Gentlemens Resale, we want you to love every designer piece you purchase. However, we understand that sometimes an item might not be quite right — which is why we offer a simple, hassle-free returns process.

🔁 How to Return an Item

If you wish to return your order, please contact us within 14 days of receiving your item.
Email us at gentlemens-resale@outlook.com with your order number and reason for return, and we’ll guide you through the next steps.

Items must be:

• Returned in their original condition (unworn, unwashed, and with any tags still attached)
  
• Safely packaged to prevent damage during transit

Once your return has been received and inspected, we’ll issue a refund to your original payment method within 5–7 working days.

⚠️ Please Note

• Return postage costs are the responsibility of the customer (unless the item is faulty or incorrectly described).
• We recommend using a tracked postal service to ensure safe delivery back to us.
  
• Refunds are processed for the item price only and do not include original postage fees.

❤️ Shop with Confidence

Every item at Gentlemens Resale is authentic, hand-checked, and carefully graded, so you can shop pre-loved designer fashion with confidence. Our goal is always to make your experience smooth, transparent, and enjoyable — from checkout to delivery and beyond.